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TERMS AND CONDITIONS OF PURCHASE

LEGAL CONDITIONS

Warning:  Please read these Terms of Use carefully before using the NATURVIE online store.

Introduction.

  • These legal conditions regulate the use and conditions of access to the NATURVIE GOURMET online store, a website owned by CESMA SL, with DNI B06293419 and with activity address at Pol. Ind. La Alberca plot 5, Guareña. (Hereinafter, the online store)

  • You can contact the online store at the email address: admon@naturvie.com

  • By using this website you are bound by these Conditions, Privacy Policy and Legal Notice, so we recommend that you read these Conditions carefully. If you do not agree with them, you must leave the website.

  • These Conditions could be modified at any time, so you should read them before placing each order.

Site operation

  • The online store reserves the right to modify, at any time, unilaterally and without prior notice to buyers, the content, structure, operation or access conditions of this site.

  • However, the buyer of the site is aware and accepts that some of the information contained in it could be incorrect, incomplete or out of date, or contain typographical errors. The online store is not obliged to update the content of this site and will not be responsible for not updating the information. It is the sole responsibility of the user to evaluate the accuracy and/or usefulness of any information, advice, opinion, or any other content available through this site.

  • Likewise, the online store reserves the right to temporarily suspend, without prior notice, access to this site to carry out maintenance, update, improvement or repair operations.

  • Buyer is prohibited from using this website to post, transmit, or publish any unlawful, threatening, libelous, defamatory, propagandistic, scandalous, obscene, pornographic, or other material that could give rise to civil or criminal liability. in accordance with the applicable legislation, these facts for which the user will be responsible in any case.

  • The online store also does not guarantee that this website or the servers that host it are free of viruses and other types of potentially dangerous software, as well as the availability, continuity, usefulness and infallibility of the operation of this site, its services or its contents. ; nor the legality, reliability or usefulness of the information and content provided by third parties through this site.

  • In general, this site may only be used by natural and legal persons with sufficient legal capacity in accordance with the applicable legislation. Exceptionally, minors may use the site who have previously obtained the authorization of their parents or legal guardians, who will be responsible for the use that the minor in their care makes of the site.

  • The data necessary to access and use the services that require prior identification must be true, current and adjusted to reality.  The user is obliged to provide his/her personal data in a true and correct manner (name, surname, postal address, email and other contact information) and consents that we may use this information to contact him/her. her if necessary. Incomplete information provided will prevent the generation of the order. The online store will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data.

  • The user may not make any fraudulent, false or speculative order. The online store reserves the right to cancel the order and/or inform the relevant authorities if it has reasonable grounds to consider it as such.

  • The user is obliged to pay for the products that they have contracted through the website and the shipping costs and collection management, if any.

  • The user agrees to use the services and contents of the page in accordance with the provisions of the law, morality, public order and these general conditions of use. Likewise, it undertakes to make appropriate use of the services and/or contents of the page and not to use them to carry out illicit or criminal activities and/or that violate the regulation on intellectual and industrial property, or any other forms of legal system. applicable.

  • In relation to the infringement of any irregularity, remember that the IP address of your computer is recorded by simply accessing our website.

 

By using this online store, the user  You agree that most communications with us will be electronic. The online store will contact the user  by email or you will be provided with information by posting notices on this website. Therefore, the user consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that we send electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law. The online store may send communications either to the e-mail or to the postal address provided by the user when placing an order.  It will be understood that the notifications have been received and have been correctly made at the same time they are posted in the online store, 24 hours after an email has been sent, or three days after the postage date of any letter.

  • Acceptance of the order.

 

5.1 Until the order is accepted by the online store (although it has already been charged to your account) there will be no contract between the user and the online store. If the order is not accepted and we have already charged you, the amount will be fully refunded.

5.2 After clicking the button  Buy, the user will receive an email as acknowledgment of receipt. This does not imply that the order has been accepted, because orders are subject to our verification and acceptance. Acceptance will be confirmed by sending an email informing you that the order is being shipped (Shipping Confirmation). From this moment the contract of sale itself begins.

5.3 The online store may refrain from placing orders that do not present sufficient guarantees of solvency, or that turn out to be incomplete or incorrect or in the event that the products offered are not available, without liability to the user or to third parties. In any case, the online store undertakes to inform you and, if the amount of the order has been charged, the amount that has been advanced will be reimbursed.

  • Availability of items.

 

The items offered by the online store are subject to availability. If an item is not available once the order has been placed, we will inform you as soon as possible. From that moment on, the user will be able to modify their order or cancel it.

The  online store reserves the right to modify the items offered in the online store at any time without prior notice.

  • Purchase or acquisition procedure.

 

The user must access the online store hosted on the NATURVIE website where the items that can be purchased through the aforementioned channel are listed with the following information:

a) Product description, reference, characteristics, composition and photography.

b) Price per unit.

c) Conditions of validity of the offer, if any.

Once the item or items have been chosen, the user must add them to the basket included on the website, indicating the units they wish to purchase. Once the selected items have been added to the shopping basket, the user will be able to access the purchase summary, which must be accepted by pressing the buy button, where the following information is detailed:

a) Product.

b) Description.

c) Add to Favorites.

d) Quantity.

e) Unit Price.

f) Total Price of each of the products purchased.

g) Total price of the purchase.

 

h) Shipping costs

Next, the user must provide their data. Once the user has entered their data, they will access  Shipping details, where you can review your shipping and billing information, modify them and request an invoice (only for Spain). Next, you will access Shipping Confirmation, where you will see the shipping addresses, the payment method,  will accept the Purchase Conditions and will proceed to accept them by pressing the "Buy" button.

Once the Confirmation has been carried out by the user, an email will be sent as soon as we have received your order in which you will be informed of the data corresponding to the purchase order placed. Likewise, we will proceed to analyze the purchase order to determine if it meets all the requirements for its processing. Once the verification is done, we will send you an email confirming the order and its shipment or the denial of it.

 

DELIVERY OF PURCHASES MADE

Article shipments are made through SEUR.

For security reasons, the online store will not send any order to SEUR sections nor will it accept any order when it is not possible to identify the recipient of the order and their address.

Delivery times vary depending on the type of shipment:

          1-2 business days will measure delivery for standard shipments. In the case of the Balearic Islands, the Canary Islands, Ceuta and Melilla, the period is between 3 and 5 working days.

          Custom or personalized items. If no delivery date is specified, within a maximum period of 30 days from the date of the Order Confirmation.

However, delays could occur due to the occurrence of unforeseen circumstances or particularities of the delivery area.

The delivery time will be computed once the acceptance of the order has been issued by the online store.

Once the order is placed, it is not allowed to make any changes to the shipping address.

In the event that the indicated period has elapsed without you having received your order, you must inform the online store of this circumstance.

If delivery is impossible,  SEUR will contact the user again to agree on a new delivery date.

All those orders that, due to lack of response from the client, cannot be delivered within a period of fifteen calendar days from the time the courier company makes the first attempt will be returned.

Once the orders have been received, the amount of the order will be reimbursed, as well as the delivery costs in the event that the user had paid them. The costs of returning the order (the costs of returning to the online store) will be assumed by the user.

Once the order is received, you must check that everything is in accordance with what was requested. If there is any discrepancy or problem with what you received, you should contact the online store at the contact email  admon@naturvie.com, providing your personal data and the order number, reflecting the discrepancy or problem and we will contact you shortly to solve the incident.

 

Once the order leaves the origin, an e-mail will be sent to the user notifying him/her that the order has been accepted and is being shipped.

The orders will be sent to the delivery address provided in the form, so it is important that you pay attention when filling in the delivery address data. The online store is not responsible if the delivery address is incorrect or incomplete.

For security reasons, it will not send any order to SEUR sections or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

If you choose Pay Pal as a payment method, once the order has been placed, it is not allowed to make any type of change in the shipping address.

 

Transfer of risk and ownership

Responsibility for the items purchased will be transferred to the user at the time the order is delivered.

The customer will acquire ownership of the products when the online store receives full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in the section prior), if it were to take place at a later time.

 

Prices, currency and form of payment

In accordance with current legislation, any purchase made from the online store will be subject to Value Added Tax (VAT). For purchases made from outside Spain, the current VAT (or any other applicable rate) must be applied to the consumer at their place of residence, which will imply that technical adjustments are made to the online store to meet this requirement.

If the user is a VAT taxpayer (companies, entities, organizations...) with residence in the European Union and with an intra-community NIF, they will be exempt from paying VAT (not applicable for sales made in Portugal), being An essential condition is to send said document by e-mail to: admon@naturvie.com

The price of the items  It will be the one stipulated at all times in the online store, except in the case of manifest error.  If an error is found in the price of the items ordered, the user will be informed as soon as possible and given the option of reconfirming their order at the correct price or canceling it. If contact is not possible, the order will be considered canceled and the amounts that have been paid will be fully refunded.

There will be no obligation to supply the product(s) at the incorrect lower price (even if the Shipping Confirmation had been sent), if the error in the price was obvious and unequivocal and could have been reasonably recognized by the user as incorrect price.

The rights recognized by current legislation are protected.

The online store allows payment through PayPal, which allows both payment with a Paypal account and payment by credit card (VISA, MasterCard, American Express). Using Paypal implies the use of secure payment systems. The return will be in the same form of payment.

 

Return of defective items

In cases where the buyer considers that at the time of delivery the item does not conform to the provisions of the Contract, he must contact the store immediately through the email provided for this purpose (admon@naturvie.com ), providing the data of the product as well as the damage it suffers. This communication of product defects must be made within 24 hours of delivery. To expedite damage assessment, you should include a photograph of the problem.

The buyer may return the item by the same means described above.

The online store will carefully examine the item  returned and will notify the buyer by e-mail within a reasonable period of time if the refund or replacement of the same is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which the online store sends an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amounts paid for those items that are returned due to some defect or defect, when it actually exists, will be fully reimbursed to the buyer, including the delivery costs incurred to deliver the item and the costs that the buyer would have incurred for the return. . The refund will be made in the same means of payment that was used to pay for the purchase.

The colors and features of the items may be affected by the calibration of each monitor, so the accuracy of the colors and features of the items cannot be guaranteed.

In any case, the rights recognized by current legislation are protected.

 

Responsibility: Exclusion, Limitation and Right of exclusion and partial nullity

Exclusion:

12.1.1 All the information contained in this site is provided "as is", without the online store granting guarantees of any kind, both express and implied, regarding the accuracy, reliability and integrity of this site. The online store makes no warranties, express or implied, including, but not limited to, warranties for breach of quality, merchantability, or fitness for a particular purpose.

12.1.2. The online store also does not guarantee that this website, or the servers that host it, are free of viruses and other types of potentially dangerous software.

12.1.3. The online store does not guarantee the availability, continuity, usefulness and infallibility of the operation of this site, its services or its contents; nor the reliability or usefulness of the information and content provided by third parties through this site. Despite the fact that the online store makes every reasonable effort to guarantee the availability, access, continuity, and infallibility of the operation and its services, the online store does not guarantee them, as they may be interfered with by numerous factors unrelated to it. Consequently, it will not be responsible, (with the limits established in the current legal system), for damages of any nature caused to the user as a result of the aforementioned unavailability, access failures and lack of continuity. In short, due to events whose cause is due to events that are beyond the reasonable control of the online store ("Cause of Force Majeure").

Limitation:

12.2.1. The online store will not be held responsible in any way for any direct or indirect damage, lost profits or loss of data and/or customers arising from the use by users or the inability to use this website.

12.2.2. This site may contain hypertext links ("Links") and referrals to other sites and web pages that may not be controlled by the online store, in these cases The online store is not responsible for the content that may appear on these pages.

12.2.3. The buyer expressly agrees to exempt the online store from any responsibility for the acts or omissions of users based on the content hosted on this site.

12.2.4. The buyer expressly understands and accepts that any type of content, software or any other type of material, which he/she downloads or obtains in any other way through this site is done at his/her own risk, and that he/she as a user You will be solely responsible for any damage or loss of data caused to your computer systems.

12.2.5. The online store has used all reasonable means to ensure that the information contained in this site is correct. However, users of the site acknowledge that some of the information contained on this site may be incorrect, incomplete, out of date, or contain errors.   The colors and features of the items may be affected by the calibration of each monitor, so the accuracy of the colors and features of the items cannot be guaranteed.

Right of exclusion and partial nullity:

12.3.1. The online store reserves the right to cancel, eliminate, or disallow the use of all or any of the services of the website to any user without prior notice if, in its opinion, and in any type of circumstance, the user was performing a incorrect use of it.

12.3.2. If a competent Court decides that any of the provisions contained in these legal conditions is unlawful or null, such provision will be excluded if legally required. Buyer expressly agrees that all other non-excluded provisions will remain unchanged and will remain in full force and effect.

 

Data Protection

13.1. In accordance with the provisions of current legislation on the protection of personal data, the online store informs the user of the existence of a personal data file that contains the data that users enter in the site. the online store is responsible for the file.

13.2. The user and owner of the data is informed, and gives their unequivocal consent, that by completing the various forms their personal data will be incorporated into the automated files of the online store, in order to be able to lend and offer our services as well as keeping the user informed about the products offered.

13.3. The online store undertakes to comply with its obligation of secrecy with respect to personal data and the duty to treat it confidentially. For these purposes, it will adopt the reasonable security measures provided by law to prevent its alteration, loss or unauthorized access.

13.4. The user may exercise their rights of access, rectification, cancellation and opposition of their personal data in the terms established in current legislation, through admon@naturvie.com or at Pol. Ind. La Alberca plot 5, Guarena.

The online store reserves the right to check personal data and take appropriate measures so that the merchandise is correctly delivered.

Policy on the use of Cookies.

This Website uses  cookies, small data files that are generated in the user's computer, in order to allow them to optimize navigation, adapt the design of the page and improve its content, with the ultimate goal that users obtain a more satisfactory service. Cookies cannot be executed or contain viruses, and can only be read by the server that hosts this website.

Origin: Google Analytics

Name: Admon Naturvie

Duration: Session.

The user can, at any time, restrict, block or delete cookies from this website. To do this, you must modify your browser settings regarding the use of cookies through the "Preferences", "Options" or "Tools" menu (the name of the menus or the procedure to access the cookie options vary depending of the browser used). For more information on the configuration of cookies, consult the "Help" menu of your browser.

This website requires the use of "Cookies" for its proper functioning. Cookies that collect, in any case, totally anonymous information. Despite this, the user can configure their browser to block them and, where appropriate, delete them. However, if you select this setting, you may not be able to access certain parts of the website or take advantage of some of our services. Unless you have adjusted your browser settings to reject cookies, the system will produce cookies when you connect to the website.

Duration and review of the contract between the online store and the buyer.

15.1. Although the legal relationship between the online store and the buyer, derived from the access and use of the site, has an indefinite duration, it will be considered finished at the moment that the company modifies these general conditions. At the moment in which the company announces the modification of the general conditions, and the buyer accesses and uses the services and contents of the site, a new legal relationship between both parties of an equally indefinite nature will be considered initiated.

15.2. Notwithstanding the foregoing, the online store is empowered to unilaterally suspend, interrupt, or terminate, at any time and without prior notice or just cause, the provision of any of the services it offers.

15.3. The online store reserves the right to review, unilaterally and without prior notice, these conditions of use at any time. Revised terms will become effective as soon as they are posted on this site. If the buyer  makes regular use of this site you should review the conditions regularly, and you will refrain from accessing the site if you do not consider any of the revised conditions acceptable.

Applicable Law and Jurisdiction.

16.1 This site is located and operated from Spain. All issues related to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflict of laws being applicable. In those cases in which the buyer does not have the status of consumer, or who has his address outside of Spain, the online store and the user will submit to the Courts and Tribunals of Don Benito, Badajoz, expressly waiving any other jurisdiction that could fit them.

16.2. If the buyer decides to use or consult this site from outside of Spain, he must bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant local laws.

 

Legal warning

Company Name: Sanchez-Mohíno Arias Social Corporation Limited Company SL

Trade Name: Naturvie Gourmet

Registered Office: Diego Lopez nº 10 Guareña, Badajoz

CIF / NIF: B06293419

Telephone: 924352312

e-mail: admon@naturvie.com

Registered in the Registry: De Badajoz volume 178 book 178 folio 146 section 8 sheet BA-9518 inscription 1

Domain name  naturvie.com

OBJECT

The provider, responsible for the website, makes this document available to users with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSI-CE ), as well as informing all users of the website about the conditions of use of the website.

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

The provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to notify or inform users of said obligations, with the publication on the provider's website being understood as sufficient.

Responsibility

The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it.

From the client's website it is possible to be redirected to content from third-party websites. Given that the provider cannot always control the content entered by third parties on their websites, the provider does not assume any type of responsibility with respect to said content. In any case, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

The provider is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently in the provider's website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all content that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances occur that make access to the website impossible.

Intellectual and industrial property

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where appropriate, have a license or express authorization by part of the authors. All the contents of the website are duly protected by the intellectual and industrial property regulations, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics that are not the provider's and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, the provider has express and prior authorization from them.

The provider expressly authorizes third parties to redirect directly to the specific contents of the website, and must in any case redirect to the provider's main website.

The provider recognizes the corresponding industrial and intellectual property rights in favor of their owners, and their mere mention or appearance on the website does not imply the existence of rights or any responsibility of the provider over them, nor does it imply endorsement, sponsorship or recommendation by the provider. of the same.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email.

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