PRIVACY POLICY

INFORMATION PERSONAL DATA

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Last revision: 23 of May of 2018.

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WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

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The data controller is CESMA SL (“NATURVIE”), with NIF number B-06293419. The contact details of NATURVIE are as follows:

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– Postal address: Polígono Industrial La Alberca, Parcela 5, Guareña, Badajoz, 06470.

– Telephone: 924 35 23 12

– Email: admon@naturvie.com

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The interested party is informed that NATURVIE has appointed a Data Protection Delegate to whom they may raise any issue related to the processing of their personal data. The interested party may contact the Data Protection Delegate through the following contact details: comunicacion@naturvie.com,  postal address: Polígono Industrial La Alberca, Parcela 5, Guareña, Badajoz, 06470.

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WHAT TYPE OF PERSONAL INFORMATION DOES NATURVIE COLLECT?

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NATURVIE may collect the following personal information from users of the NATURVIE website through the corresponding forms:  Name,  Email address,  postal address,  phone number,  date of birth,  DNI, when the user visits the WEB, registers, places an online order, contacts NATURVIE or participates in NATURVIE promotions or surveys.

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In addition, NATURVIE collects all the information related to your browsing on the WEB and your interaction with the brand.  

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All the personal data that NATURVIE collects comes from the interested party, except for the contact data that can be provided to us by friends or family:

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• To send a gift voucher or other gift.

• To share saved favorites on the WEB.​

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FOR WHAT PURPOSE DO WE TREAT PERSONAL DATA?

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The personal data of the interested party will be treated with the following  purposes  as applicable:

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– Manage and develop the registration on the WEB. The registration will involve the creation of profiles of the user's navigation on the WEB. Said profiling consists of the use of the client's personal data and the information on their browsing such as the products viewed or added to the basket, the sections of the WEB visited, the location to evaluate their preferences and/or personal interests with the objective of offering you the contents of the WEB, the offers, the services and the products appropriate to your profile.

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– Manage and develop the online purchase. We use the customer's personal information to process and deliver your order, inform you by email and/or SMS of the status of your order.

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– Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or telephone call. The sending of this information will mean the creation of user profiles that consists of using personal data, the history of their purchases, if applicable, as well as browsing information on the WEB to evaluate certain aspects related to their personal preferences with the objective to offer you the commercial communications appropriate to your profile.

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– The content, products or services will be personalized to the client in the communications based on their interests. There is the possibility of  Drop out  of those communications sent  SHORT  to the email comunicacion@naturvie.com

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– Respond to the exercise of the  ARCO+ rights, as well as queries and claims.

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– Management and issuance of sales supporting documents: Sales invoice.

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FOR HOW LONG WILL WE KEEP THE DATA?

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NATURVIE will store personal data only for the period of time that is reasonably necessary, taking into account the need to respond to questions that arise or resolve problems, make improvements, activate its services and meet the requirements of applicable law. This means that you can keep the personal data for a reasonable period of time even after the interested party has stopped using the NATURVIE services or has stopped using the WEB. After this period, personal data will be blocked from all NATURVIE systems.

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WHAT LEGITIMATE US TO PROCESS THE DATA?

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NATURVIE has the following legitimate bases to process personal data:

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Execution of the contract

The legal basis for the processing of the personal data of the interested party that is collected is the execution of the sales contract. In this sense, the interested party is obliged to provide the data that is necessary for its execution. If you do not provide us with this information, it will not be possible to carry out the sale.

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legal obligations

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The management and issuance of the sales invoice is based on the legal obligation of NATURVIE in its relationship with customers.

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Consent

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In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be their consent, if it has been provided:

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– Registration management on the WEB.

– Management of sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.

– Response to the exercise of ARCO+ rights, queries and claims by the interested party.

– Management and issuance of the following sales supporting documents: Sales Invoice.

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The withdrawal of consent to these treatments by the interested party will not condition the execution of the sales contract entered into between them and NATURVIE.

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legitimate interest

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In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the legitimate interest of NATURVIE:

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– The creation of profiles by browsing the WEB by a registered user, as well as all those users who have provided us with their data for any other purpose.

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– The preparation of profiles for sending information on exclusive promotions, latest news and personalized information adapted to the profile of the interested party.

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– Sending satisfaction surveys on the products purchased or services used by NATURVIE customers to request their opinion and to be able to improve them.

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Our legitimate interest is to be able to guarantee that our WEB remains secure, as well as to help NATURVIE understand the needs, expectations and level of satisfaction of users and, therefore, improve services, products and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique browsing and purchasing experience.

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TO WHICH RECIPIENTS CAN WE COMMUNICATE THE DATA?

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The personal data of the interested party may be transferred/communicated to the following recipients:

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– Companies of the NATURVIE Group.

– Public Administrations and Bodies when required by tax, labor, Social Security or any other applicable regulations.

– Companies in charge of data processing, such as franchisees and providers that provide services to NATURVIE (courier companies, communication sending companies, agencies, profiling companies, etc.).

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International data transfers may also take place at the venue of the previous transfers/communications for which NATURVIE will use the Standard Contractual Clauses adapted by the European Commission and the EU-US Privacy Shield. As a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission. In any case, the third parties with whom certain personal data is shared will have previously accredited the adoption of adequate technical and organizational measures for their correct protection.

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NATURVIE does not sell customer data to third parties under any circumstances.

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HOW DOES NATURVIE PROTECT PERSONAL DATA?

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The WEB uses information security techniques such as firewalls, access control procedures, all with the aim of preventing unauthorized access to data and guaranteeing their confidentiality. To achieve these ends, the user accepts that NATURVIE obtain data for the purposes of the corresponding authentication of access controls.

Additionally, any transaction carried out through the WEB/ is carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity.

NATURVIE states that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties.

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WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?

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You have the following rights that can be exercised through the email address comunicacion@naturvie.com:

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Right of access

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You have the right to obtain confirmation as to whether or not NATURVIE is processing personal data that concerns you, as well as to access the personal data that NATURVIE has about you.

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Right of rectification

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You have the right to request that NATURVIE rectify the personal data when it is inaccurate or complete it when it is incomplete.

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Right to erasure/right to be forgotten

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You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

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Right of limitation

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You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.

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Right of portability

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You have the right to receive personal data in a structured format, commonly used and mechanical reading, and to transmit them to another person in charge when the treatment is based on consent or a contract, and is carried out by automated means.

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Right of opposition

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You can object to personal data being processed based on public or legitimate interest  pursued by NATURVIE, including profiling. In such case, NATURVIE will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

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Automated individual decisions

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You have the right not to be the subject of a decision based solely on automated processing, including profiling, that produces legal effects on you or similarly significantly affects you. However, it will not be possible to exercise such right in the event that the decision is necessary for the execution or execution of a contract between you and NATURVIE; is authorized by the law applicable to NATURVIE provided that it establishes adequate measures to safeguard its rights, freedoms and legitimate interests; or is based on your explicit consent.

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Right to make a claim

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You have the right to file a claim with the Spanish Data Protection Agency.

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To process the request, we may ask you to prove your identity.

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USE OF OUR WEBSITE

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The user undertakes to make appropriate use of the contents of the Web, being obliged to (i) provide truthful and exact information on the data requested in the registration or order form, and keep them updated, whenever use of the Web; (ii) not to engage in illicit, illegal or contrary to good faith and public order activities; (iii) not to disseminate content or propaganda of a racist, xenophobic, discriminatory nature based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and, in general, current regulations; (iv) not cause damage to the physical and logical systems of the Website, NATURVIE providers or third parties, nor introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage. mentioned; (v) not to use the contents of the Web and the information on it to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties; (vi) not attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

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NATURVIE reserves the right to make the modifications it deems appropriate on its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented or located on the website. your portal.

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INTELLECTUAL AND INDUSTRIAL PROPERTY

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All intellectual and industrial property rights of the Web and its contents, including but not limited to images, sound, audio, video, designs, texts, graphics, logos, icons, color combinations, structure, buttons, as well as the software , trade names, trademarks, works, illustrations, photographs or industrial drawings and any other signs that may be used industrially and commercially are the property and ownership of NATURVIE or third-party owners who have duly authorized their inclusion on the Web.

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The reproduction, distribution and public communication, including its method of making available, of all or part of the contents of the Web, for commercial purposes, in any medium and by any technical means, without the authorization of NATURVIE.

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The user undertakes to respect the intellectual and industrial property rights owned by NATURVIE. The user may use the Web and its contents for personal and private use. Any other use is prohibited and will require the user to obtain the prior express and written authorization of NATURVIE. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Web.

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RESPONSIBILITY DERIVED FROM THE USE OF THE WEB

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NATURVIE is not responsible, in any case, for damages of any nature that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to avoid it.

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From the client's website it is possible to be redirected to content from third-party websites. Given that the provider cannot always control the content entered by third parties on their websites, the provider does not assume any type of responsibility with respect to said content. In any case, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

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NATURVIE is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the Web. Notwithstanding, NATURVIE makes itself available to all users, authorities and security forces, and actively collaborating in the removal or blocking of all content that could affect or contravene national or international legislation, rights of third parties. or morality and public order. In the event that the user considers that there is any content on the Web that could be susceptible to this classification, please notify the administrator of the Web immediately.  Website .

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The Website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 24 hours a day, 7 days a week, all year round. However, NATURVIE does not rule out the possibility of certain programming errors, or of force majeure, natural disasters, strikes, or similar circumstances that make access to the Web impossible.

The introduction of hyperlinks for commercial purposes on web pages outside NATURVIE that allow access to the Web, without the prior consent of NATURVIE, is prohibited. NATURVIE is not responsible for the use or content of third-party web pages that may link to Naturvie.com.

 

A  cookies  is a small text file that is stored in your browser when you visit almost any web page. Its usefulness is that the web is able to remember your visit when you return to browse that page. The  cookies  They usually store information of a technical nature, personal preferences, content personalization, usage statistics, links to social networks, access to user accounts, etc. The goal of  cookies  is to adapt the content of the website to your profile and needs, without  cookies  the services offered by any page would be significantly reduced. If you want more information about what are the  cookies, what they store, how to delete them, deactivate them, etc.,  please refer to this link.

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Cookies used on this website

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Following the guidelines of the Spanish Agency for Data Protection, we proceed to detail the use of  cookies  that this website does in order to inform you as accurately as possible.

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This website uses the following  own cookies:

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• Session cookies, to ensure that users who write comments on the blog are human and not automated applications. In this way, combat  spam.

• This website uses the following  third party cookies:

• Google Analytics: Stores  cookies  to be able to compile statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google.

• Social networks: Each social network uses its own  cookies  so that you can click on buttons of the type  I like it  or  Share.

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Deactivation or elimination of cookies

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At any time you can exercise your right to disable or delete cookies from this website. These actions are performed differently depending on the browser you are using.  Here is a quick guide to the most popular browsers .

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Additional notes

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• Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that third parties mentioned in this privacy policy may have.  cookies.

• Web browsers are the tools in charge of storing the  cookies  and from this place you must carry out your right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of the  cookies  by the aforementioned browsers.

• In some cases it is necessary to install  cookies  so that the browser does not forget your decision not to accept them.

• In the case of  cookies  of Google Analytics, this company stores the  cookies  on servers located in the United States and agrees not to share it with third parties, except in cases where it is necessary for the operation of the system or when required by law to do so. According to Google, it does not store your IP address. Google Inc. is a company adhering to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations. You can consult detailed information in this regard  in this link . If you want information about the use that Google gives to cookies  We attach this other link .

• For any questions or queries about this privacy policy  cookies  Do not hesitate to contact us through the contact section.