Terms and conditions of purchase

Warning: Please, these terms of use carefully before using NATURVIE online shop read.


These legal conditions regulate the use and conditions for access to the online shop of NATURVIE GOURMET website owned by CESMA SL, with ID B06293419 and home of the activity in Pol. IND. Poolside plot 5, Guareña. (Hereinafter, online shop)

You can contact the online store in the email address: admon@naturvie.com

By using this web site you are linked to these conditions, privacy policy and Legal notice, so we recommend that you read these terms and conditions. If you do not agree with them you must leave the website.

These conditions may be modified at any time, so you should read them before each order.

Operation of the site

Online store reserves the right to modify, at any time, unilaterally and without prior notice to buyers, content, structure, the operation or the conditions of access of this site.

However, the purchaser of the website is aware and accepts that part of the information contained in it could be incorrect, incomplete or outdated, or contain typographical errors. The online store is not obliged to update the content of this site and is not responsible for not updating the information. It is the sole responsibility of the / user to evaluate the accuracy or usefulness of any information, advice, opinion, or any other content available through this site.

The same online store reserves the right to temporarily suspend, without prior notice, access to this site to perform maintenance, update, improve or repair operations.

Is prohibited that the buyer uses this website for sending, transmission or publication of any material that is unlawful, threatening, libelous, defamatory, propaganda, scandalous, obscene, pornographic, or any other material that could give rise to civil or criminal liability under applicable law, facts these that in any case the user will be responsible for.

The online store does not warrant that this website or the servers that host it are free of viruses and other types of potentially dangerous software, as well as the availability, continuity, utility and infallibility of the operation of this site, of its services or its contents; Neither the legality, reliability or usefulness of the information and contents provided by third parties through this site.

Generally only may use this site physical and legal persons with legal capacity in accordance with the applicable legislation. Exceptionally they may be using the site minors that have previously obtained the permission of their parents or legal guardians, which will be responsible for your dependent child use site.

The data required for the access and use of services that require prior identification must be accurate, current, and adjusted to the reality. The / user is obliged to provide in some way and correct your personal data (name, surname, postal address, email and other contact details) and agree that we will make use of this information to get in touch with him/her if It is necessary. Supplied incomplete information will prevent the generation of order. The online store will not be responsible in any case of possible delays or failures in the delivery as a result of the error or omission of such data.

The / user will not make any speculative, false or fraudulent orders. Online store reserves the right to cancel the order or report to the relevant authorities in case of having reasonable grounds to consider it as such.

The / user is obliged to the payment of the products that had been hired through the web site and costs of shipping and billing management, if any.

The / user agrees to use the services and contents of the page in accordance with the law, morality, public order and general conditions of use. It also undertakes to make appropriate use of the services and/or contents of the site and not to use them for illegal activities or constituent of crime or which infringe the regulation on intellectual and industrial property, or any other forms of applicable legislation.

In relation to the infringement of any irregularity, remember that your computer’s IP address is registered by the simple access to our web site.

To use this online shop the / user accepts that most communications with us are electronic. The online store will be contacted with the / the user to e-mail or information shall be given him hanging notices on this website. Therefore, the / user agrees to use this electronic means of communication and recognizes that every contract, notification, information and other communications that we send to you electronically comply with the requirements of being written. This condition does not affect your rights under law. The online store may send communications well to e-mail or to the postal address provided by the / user/a at the time of placing an order. Means that notifications have been received and have been properly made in the same moment in which to hang in the shop, 24 hours after having sent an email, or three days after the date of postage of any letter.

Acceptance of the order.

5.1 until the order is not accepted by online store (although it has already been charged to your account) there will be no contract between the / user and the online store. If the order is not accepted and we have already made the charge, the amount will be refunded in full.

5.2 after clicking on the button to buy, the / user will receive an e-mail as acknowledgement of receipt. This does not mean that your order has been accepted, because orders are subject to our verification and acceptance. Acceptance will be confirmed by sending an email in which shall be informed that the order is being shipped (shipping confirmation). From this moment begins the sales contract itself.

5.3. the online store may refrain from studying orders that do not present sufficient guarantees of solvency, or that prove to be incomplete or incorrect, or in the event that the products offered were not available, without liability to the / user or towards third parties. In any case, online shop undertakes to inform you and, if it had charged the amount of the order, will proceed to refund the sum that has anticipated.

Availability of items.

Offered by the online store items are subject to availability. If an item is not available once placed the order, we will inform you as soon as possible. From that moment the / user/a to modify your order or cancel it.

Online store reserves the right to modify the items offered in the online shop at any time without prior notice.

Procedure of purchase or acquisition.

The / user must Access the online store hosted on the website of NATURVIE which contains items that can be purchased through the mentioned channel with the following information:

(a) description of the product, reference, characteristics, composition, and photography.

(b) price per unit.

(c) conditions of validity of the offer, if any.

After selecting the item or items, the / user must add to basket included in the web site, indicating units that wish to acquire. Once incorporated into the shopping basket items selected, the / user you can access the summary of the purchase, which must accept by clicking on the button buy, where detailing the following information:

(a) product.

(b) description.

(c) add to Favorites.

(d) amount.

(e) price unit.

f) Total price of each of the products purchased.

(g) Total purchase price.

(h) shipping charges

Next, the user must provide their information. Once the user has entered their information, they will access Shipping details, where they can review their shipping and billing information, modify them and request an invoice (only for Spain). Next, you will access Confirmation of the shipment, where you will see the shipping addresses, the payment method, accept the Purchase Conditions and proceed to its acceptance by clicking on the “Buy” button.

Once the confirmation has been made by the user, an email will be sent as we have received your order in which you will be informed of the data corresponding to the purchased purchase order. Also, we will proceed to analyze the purchase order to determine if it complies with all the requirements for processing. Once the verification is done, we will send you an email confirming the order and its delivery or the denial thereof.


Shipments of items are made through SEUR.

For security reasons, the online store will not send any order to SEUR sections or accept any order when it is not possible to identify the recipient of the order and its address.

Delivery times vary according to the type of shipment:

– Between 1 and 2 business days will measure the delivery of standard shipments. In the case of the Balearic Islands, Canary Islands, Ceuta and Melilla, the term is between 3 and 5 working days.

– Custom or personalized items. If no delivery date is specified, within a maximum period of 30 days from the date of the Order Confirmation.

However, delays may occur due to the occurrence of unforeseen circumstances or particularities of the delivery area.

The delivery time will be computed once the acceptance of the order by the online store has been issued.

Once the order is placed, it is not allowed to make any type of change in the shipping address.

In case the indicated period has elapsed without you having received your order, you must put this circumstance in the knowledge of the online store.

If delivery is impossible, SEUR will contact the user again to arrange a new delivery date.

All those orders that, due to lack of response from the client, can not be delivered within a period of fifteen calendar days since the courier company makes the first attempt will be returned.

Once the orders have been received, we will proceed to refund the amount of the order as well as the delivery costs in the event that the user had paid them. The costs of return of the order (the costs of return to the online store) will be borne by the user.

Once the order is received, you must check that everything is in accordance with the request. If there is any discrepancy or problem with the received, you should contact the online store in the contact email admon@naturvie.com, providing your personal information and the order number, reflecting the discrepancy or problem and we will contact you shortly with you to solve the incidence.

Once the order originates, an e-mail will be sent to the user notifying him that the order has been accepted and is being sent.

Orders will be sent to the delivery address provided in the form, so it is important that you pay attention when filling in the delivery address data. The online store is not responsible in case the delivery address is incorrect or incomplete.

For security reasons, it will not send any order to SEUR sections or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

If you choose Pay Pal payment method, once the order is placed, it is not allowed to make any change in the shipping address.

Transmission of risk and property

The responsibility for the items purchased will be transmitted to the user at the time of the delivery of the order placed.

The customer will acquire ownership of the products when the online store receives full payment of all amounts owed in relation to them, including shipping costs, or at the time of delivery (as defined in section previous), if it took place at a later time.

Prices, currency and method of payment

In accordance with current legislation, any purchase made from the online store will be subject to Value Added Tax (VAT). For purchases made from outside Spain, they must apply the VAT to the consumer (or any other application fee) to their place of residence, which will imply that technical adjustments are made to the online store to meet this requirement.

If the user is a VAT taxpayer (companies, entities, organizations …) residing in the European Union and endowed with an intra-community NIF, he / she will be exempt from paying VAT (not applicable to sales made in Portugal), essential condition the sending of said document by e-mail to: admon@naturvie.com

The price of the articles will be the one stipulated in each moment in the online store, except in case of manifest error. If you notice an error in the price of the ordered items, the user will be informed as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If you can not get in contact, the order will be considered canceled and you will be reimbursed in full for the amounts that have been paid.

You will not be obliged to supply the product (s) at the incorrect lower price (even if the Shipping Confirmation has been sent), if the error in the price is obvious and unambiguous and could have been reasonably recognized by the user as incorrect price.

The rights recognized by current legislation are safe.

The online store allows payment through PayPal, which allows both payment with Paypal account and payment by credit card (VISA, MasterCard, American Express). Using Paypal involves the use of secure payment systems. The refund will be in the same form of payment.

Return of defective items

In cases where the buyer considers that at the time of delivery the item does not comply with the provisions of the Contract, he must contact the store immediately by means of the email provided for that purpose (admon@naturvie.com ), facilitating the data of the product as well as the damage it suffers. This communication of product defects must be made within 24 hours after delivery. To speed up the evaluation of the damage, you must include a picture of the problem.

The buyer may return the item by the same means described above.

The online store will proceed to carefully examine the returned item and will communicate by e-mail within a reasonable period of time to the buyer if the refund or replacement of the same (if applicable) is applicable. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days after the date on which the online store sends an email confirming that the refund or replacement of the non-conforming item is applicable.

The amounts paid for those items that are returned because of some defect or defect, when it actually exists, will be fully reimbursed to the buyer, including the delivery costs incurred to deliver the item and the costs incurred by the buyer in the return . The refund will be made in the same means of payment that was used to pay for the purchase.

The colors and characteristics of the items can be affected by the calibration of each monitor, so that the accuracy of the colors and the characteristics of the items can not be guaranteed.

In any case, the rights recognized by current legislation are safe.

Responsibility: Exclusion, Limitation and Right of exclusion and partial annulment


12.1.1 All the information contained in this site is provided “as is”, without the online store giving guarantees of any kind, either express or implied, regarding the accuracy, reliability and integrity of this site. The online store does not grant any guarantee, explicit or implicit, including, but not limited to, guarantees for breach of quality, merchantability or suitability for a specific purpose.

12.1.2. The online store does not guarantee that this website, or the servers that host it, are free of viruses and other types of potentially dangerous software.

12.1.3. The online store does not guarantee the availability, continuity, usefulness and infallibility of the operation of this site, its services or its contents; nor the reliability or usefulness of the information and contents provided by third parties through this site. Although the online store makes every reasonable effort to guarantee the availability, access, continuity, and infallibility of the operation and its services, the online store does not guarantee them, as they can be interfered with by numerous factors outside of it. Consequently, it will not be responsible, (with the limits established in the current legal system), for the damages and losses of any nature caused to the user as a consequence of the aforementioned unavailability, access failures and lack of continuity. In short, for events whose cause is due to events that are beyond the reasonable control of the online store (“Cause of Force Majeure”).


12.2.1. The online store is not responsible in any way for any direct or indirect damage, loss of profits or loss of data and / or customers resulting from the use by users or the inability to use this website.

12.2.2. This site may contain hypertext links (“Links”) and referrals to other sites and web pages that may not be controlled by the online store, in these cases The online store is not responsible for the contents that may appear on these pages.

12.2.3. The buyer expressly agrees to exempt the online store from any responsibility for acts or omissions of users based on the content hosted on this site.

12.2.4. The buyer understands and accepts expressly that any type of content, software or any other type of material that you download or obtain in any other way through this site is done at your own risk, and that he / she as user will be solely responsible for any damage or loss of data caused to your computer systems.

12.2.5. The online store has put all reasonable means to ensure that the information contained in this site is correct. However, users of the site agree to know that some of the information contained in this site may be incorrect, incomplete or outdated, or contain errors. The colors and characteristics of the items can be affected by the calibration of each monitor, so that the accuracy of the colors and the characteristics of the items can not be guaranteed.

Right of exclusion and partial nullity:

12.3.1. The online store reserves the right to cancel, eliminate, or disavow the use of all or any of the services of the website to any user without prior notice if at their discretion, and in any type of circumstance, it was performing a incorrect use of it.

12.3.2. If a competent Court resolves that any of the provisions contained in these legal conditions is unlawful or void, such provision will be excluded if legally required. The buyer expressly accepts that the rest of the provisions not excluded will not be modified, and that they will continue to be fully valid.

Data Protection

13.1. In accordance with the provisions of current legislation on the protection of personal data, the online store informs the user of the existence of a personal data file that contains the data that users enter in the site. The online store is responsible for the file.

13.2. The user and owner of the data is informed, and gives his unequivocal consent, that by completing the various forms your personal data will be incorporated into the automated files of the online store, in order to be able to provide and offer our services as well as keep the user informed about the products offered.

13.3. The online store is committed to fulfilling its obligation of secrecy with respect to personal data and the duty to treat them with confidentiality. For these purposes, it will adopt the reasonable security measures provided by law to prevent its alteration, loss or unauthorized access.

13.4. The user may exercise their rights of access, rectification, cancellation and opposition of their personal data in the terms established in the current legislation, through admon@naturvie.com or in Pol. Ind. La Alberca plot 5, Guareña.

The online store reserves the right to check personal data and take appropriate measures to ensure that the goods are delivered correctly.

Policy of the use of Cookies.

This Website uses cookies, small data files that are generated on the user’s computer, in order to allow you to optimize navigation, adapt the design of the page and improve its contents, with the ultimate goal that users obtain a service more satisfying Cookies can not be run or contain viruses, and can only be read by the server that hosts this website.

Provenance: Google Analytics

Name: Admon Naturvie

Duration: Session.

The user can, at any time, restrict, block or delete the cookies on this website. To do this you must modify the settings of your browser with regard to the use of cookies through the menu “Preferences”, “Options” or “Tools” (the name of the menus or the procedure to access the cookie options vary depending on of the browser used). For more information about the configuration of cookies, consult the “Help” menu of your browser.

This website requires the use of “Cookies” for its proper functioning. Cookies that collect, in any case, totally anonymous information. In spite of this, the user can configure their browser to block them and, if necessary, eliminate them. However, if you select this configuration, you may not be able to access certain parts of the website or you may not take advantage of any of our services. Unless you have adjusted your browser settings to reject cookies, the system will produce cookies when you connect to the website.

Duration and revision of the contract between the online store and the buyer.

15.1. Although the legal relationship between online store and the buyer, derived from the access and use of the site, has an indefinite duration, this will be considered completed when the company modifies these general conditions. At the moment in which the company announces the modification of the general conditions, and the buyer accesses and uses the services and contents of the site, a new legal relationship between both parties of an equally indefinite nature will be considered initiated.

15.2. Notwithstanding the foregoing, the online store is entitled to suspend, interrupt, or terminate unilaterally, at any time and without the need for prior notice or just cause, the provision of any of the services it offers.

15.3. The online store reserves the right to revise, unilaterally and without prior notice, the present conditions of use at any time. The revised conditions will take effect as soon as they are published on this site. If the buyer makes regular use of this site should review the conditions regularly, and refrain from accessing the site if not considered acceptable any of the revised conditions.

Applicable Law and Jurisdiction.

16.1 This site is located and is operated from Spain. All questions relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflict of laws being applicable. In those cases in which the buyer does not have the status of consumer, or who has his domicile outside of Spain, the online store and the user will submit to the Courts and Tribunals of Don Benito, Badajoz, expressly waiving any other jurisdiction that I could reciprocate.

16.2. If the buyer decides to use or consult this site from outside of Spain, he should bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant local laws.

Legal warning

Corporate Name: Social Corporation Sanchez-Mohíno Arias Sociedad Limitada S.L.

Commercial Name: Naturvie Gourmet

Registered Office: Diego Lopez nº 10 Guareña, Badajoz

CIF / NIF: B06293419

Phone: 924352312

e-Mail: admon@naturvie.com

Registered in the Register: De Badajoz volume 178 book 178 folio 146 section 8 sheet BA-9518 inscription 1st

Domain name naturvie.com


The provider, responsible for the website, makes available to users this document with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSI-CE ), as well as informing all users of the website about what the conditions of use of the website are.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

The provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advise or inform the users of said obligations, being understood as sufficient with the publication on the website of the provider.


The provider is exempt from any type of liability arising from the information published on its website, provided that this information has been manipulated or introduced by a third party outside it.

From the client’s website it is possible that it is redirected to content from third-party websites. Since the provider can not always control the contents introduced by third parties on their websites, it does not assume any responsibility for such content. In any case, the provider states that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morals or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

The provider is not responsible for the information and stored content, by way of example but not limited to forums, chat, generators of blogs, comments, social networks or any other means that allows third parties to publish content independently on the website of the provider. Notwithstanding and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of any content that could affect or contravene the legislation national, or international, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to work properly. In principle, the correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility of certain programming errors, or that occur causes of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the website.

Intellectual and industrial property

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of the provider or, if applicable, have a license or express authorization. part of the authors. All the contents of the website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registers.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization by the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and / or graphics outside the provider and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, the provider has express and prior authorization from them.

The provider expressly authorizes third parties to redirect directly to the specific contents of the website, in any case redirecting to the main website of the provider.

The provider recognizes the rights of industrial and intellectual property in favor of its owners, not implying its mere mention or appearance on the website the existence of rights or any responsibility of the provider over them, nor support, sponsorship or recommendation by the party. of the same.

To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email.


In accordance with the assistance provided by the TICCAMARAS Program, it has been possible to finance digital development actions such as electronic commerce implemented on this website as well as other promotional actions aimed at increasing the public and reputation of the brand. ”

“CESMA SL has been a beneficiary of the European Regional Development Fund whose objective is to improve the use and quality of information and communication technologies and access to them and thanks to the one who has [description of the operation] for the Improvement of competitiveness and productivity of the company. [Date of the action]. For this, it has had the support of the TICCAMARAS Program of the Chamber of Commerce of Badajoz. ”

European Regional Development Fund. A way to make Europe.


El objetivo principal de Naturvie al solicitar la subvención es adaptar la marca a las redes sociales y medios para hacer llegar el producto a nuevos nidos de público. Por ello se opta contratar servicios como la difusión de material en redes sociales con personajes influyentes, la creación de catálogos, inversión en campañas publicitarias CPC o la adaptación de nuestra web corporativa a un apartado con ecommerce.

De esta forma, y a través de todas estas medidas, la imagen de marca quedaría actualizada a las nuevas normal del entorno digital.

“CESMA SL ha sido beneficiaria del Fondo Europeo de Desarrollo Regional cuyo objetivo es mejorar el uso y la calidad de las tecnologías de la información y de las comunicaciones y el acceso a las mismas y gracias al que ha desarrollado su imagen en el entorno digital para la mejora de competitividad y productividad de la empresa. 23/11/2017. Para ello ha contado con el apoyo del Programa TICCÁMARAS de la Cámara de Comercio de Badajoz.”

Fondo Europeo de Desarrollo Regional. Una manera de hacer Europa

“Soy conocedor de que esta actuación está cofinanciada con Fondos Europeos y me comprometo a indicarlo así siempre que deba hacer referencia a la misma, frente a terceros o a la propia ciudadanía. Por la importancia que considero tienen este tipo de ayudas para nuestra empresa, es por ello que valoro muy positivamente la contribución del FEDER, principal fondo de la Política de Cohesión europea, por lo que supone de impulso a nuestro trabajo y en consecuencia al crecimiento económico y la creación de empleo de la región en que me ubico y de España en su conjunto.”

Todo ello conforme a lo establecido en el Anexo XII del Reglamento (UE) 1303/2013, en materia de información y comunicación sobre el apoyo procedente del FEDER.

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