Privacy Policy

INFORMATION PERSONAL DATA

Last revision: May 23, 2018.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The data controller is CESMA S.L. (“NATURVIE”), with NIF number B-06293419 The contact data of NATURVIE are the following:

– Postal address: La Alberca Industrial Park, Plot 5, Guareña, Badajoz, 06470.

– Telephone: 924 35 23 12

– Email: admon@naturvie.com

The interested party is informed that NATURVIE has appointed a Data Protection Delegate before whom he / she can reveal any question regarding the processing of his / her personal data. The interested party may contact the Delegate for Data Protection through the following contact information: comunicacion@naturvie.com, postal address: La Alberca Industrial Park, Parcela 5, Guareña, Badajoz, 06470.

WHAT TYPE OF PERSONAL INFORMATION DOES NATURVIE COLLECT?

NATURVIE can collect the following personal information of the users of the NATURVIE website through the corresponding forms: name, email address, postal address, telephone number, date of birth, ID, when the user visits the WEB, register, place an order online, contact NATURVIE or participate in promotions or surveys of NATURVIE.

In addition, NATURVIE collects all the information related to its navigation on the WEB and its interaction with the brand.

All the personal data collected by NATURVIE come from the interested party, with the exception of the contact information that can be provided to us by friends or relatives:

For sending a gift voucher or other gift.

To share the favorites stored on the WEB.

TO WHAT PURPOSE DO WE TREAT PERSONAL DATA?

The personal data of the interested party will be treated with the following purposes as they apply:

– Manage and develop the registration on the WEB. The registration will involve the creation of user navigation profiles on the WEB. Said profiling consists of the use of the personal data of the client and of the information of his navigation such as the products seen or added to the basket, the sections of the WEB visited, the location to evaluate his preferences and / or personal interests with the objective of offering you the contents of the WEB, the offers, the services and the products appropriate to your profile.

– Manage and develop online shopping. We use the client’s personal information to process and deliver your order, inform you by email and / or SMS about the status of your order.

– Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a customer via email, SMS, postal mail or phone call. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as navigation information on the WEB to evaluate certain aspects related to your personal preferences with the objective to offer you the commercial communications appropriate to your profile.

– The content, products or services will be personalized to the customer in communications according to their interests. Existing the possibility to Unsubscribe from those communications sent BAJA to email comunicacion@naturvie.com

– Respond to the exercise of ARCO + rights, as well as to queries and claims.

– Management and issuance of documents accrediting sales: Sales invoice.

HOW LONG WILL WE KEEP THE DATA?

NATURVIE will keep personal data only for a period of time that is reasonably necessary taking into account the needs to respond to issues that arise or solve problems, make improvements, activate their services and meet the requirements required by applicable law. This means that you can keep personal data for a reasonable period of time even after the interested party has stopped using NATURVIE services or has stopped using the WEB. After this period, personal data will be blocked from all NATURVIE systems.

WHAT LEGITIMATES US TO TREAT DATA?

NATURVIE has the following legitimate bases to be able to process personal data:

Execution of the contract The legal basis of the treatment of the personal data of the interested party that is collected is the execution of the contract of sale. In this sense, the interested party is obliged to provide the data that are necessary for its execution. In case of not providing us with these data, it will not be possible to carry out the sale.

Legal Obligations

The management and issuance of the sales invoice is based on the legal obligation of NATURVIE in its relationship with customers.

Consent

In relation to the following purposes, the legal basis for the treatment of the personal data of the interested party will be the consent of the same, if it has been provided:

– Management of the registry on the WEB.

– Management of sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.

– Response to the exercise of ARCO + rights, inquiries and claims by the interested party.

– Management and issuance of the following documents proving sale: Sales Invoice.

The withdrawal of the consent of these treatments by the interested party will not condition the execution of the contract of sale concluded between it and NATURVIE.

Legitimate interest

In relation to the following purposes, the legal basis of the treatment of the personal data of the interested party will be the legitimate interest of NATURVIE:

– The creation of profiles by browsing the WEB by a user registered in the same, as well as all those users who have provided their data for any other purpose.

– Profiling to send information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.

– Sending satisfaction surveys on the products purchased or services used by NATURVIE customers to request their opinion and be able to improve them.

Our legitimate interest is to be able to guarantee that our WEB remains safe, as well as to help NATURVIE to understand the needs, expectations and level of satisfaction of the users and, therefore, to improve the services, products and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique navigation and shopping experience.

WHAT RECIPIENTS CAN WE COMMUNICATE THE DATA?

The personal data of the interested party may be transferred / communicated to the following recipients:

– Companies of the NATURVIE Group.

– Public Administrations and Organizations when required by fiscal, labor, Social Security or any other applicable regulations.

– Companies in charge of data processing, such as franchisees and suppliers that provide services to NATURVIE (courier companies, communications sending companies, agencies, profiling companies, etc.).

International data transfers may also take place in the location of the previous transfers / communications for which NATURVIE will use the Standard Contract Clauses adapted by the European Commission and the EU-US Privacy Shield. As a guarantee of those transfers made to countries that do not have a decision to adapt the European Commission. In any case, third parties with whom certain personal data are shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of the same.

NATURVIE never sells customer data to third parties.

HOW DOES NATURAL DATA PROTECT PERSONAL DATA?

The WEB uses information security techniques such as firewalls, access control procedures, all with the aim of preventing unauthorized access to data and guarantee the confidentiality of data. To achieve these ends, the user accepts that NATURVIE obtains data for the purposes of the corresponding authentication of the access controls.

Additionally, any transaction made through the WEB / is carried out through secure payment systems. Confidential payment data are transmitted directly and in encrypted form (SSL) to the corresponding entity.

NATURVIE states that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and / or access by unauthorized third parties.

WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?

You have the following rights that can be exercised through the email address comunicacion@naturvie.com:

Right of access

You have the right to obtain confirmation on whether NATURVIE is processing personal data concerning you, or not, as well as accessing the personal data that NATURVIE disposes of you.

Right of rectification

You have the right to request that NATURVIE rectify personal data when it is inaccurate or that it is completed when it is incomplete.

Right to suppression / right to be forgotten

You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes that were collected.

Right of limitation

You have the right to request the limitation of the processing of the data, in which case we will only keep them for the exercise or defense of claims.

Portability right

You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit them to another party when the treatment is based on consent or a contract, and is carried out by automated means.

Right of opposition

You can object that the personal data are subject to a treatment based on the public or legitimate interest pursued by NATURVIE, including the creation of profiles. In such case, NATURVIE will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

Automated individual decisions

You have the right not to be the subject of a decision based solely on automated processing, including profiling, that produces legal effects on you or significantly affects you in a similar way. However, it will not be possible to exercise such right in case the decision is necessary for the conclusion or execution of a contract between you and NATURVIE; is authorized by the law applicable to NATURVIE provided that it establishes adequate measures to safeguard its rights, liberties and legitimate interests; or is based on your explicit consent.

Right to file a claim

You have the right to file a claim with the Spanish Data Protection Agency.

To process the request, we can ask you to prove your identity.

USE OF OUR WEB PAGE

The user undertakes to make appropriate use of the contents of the Website, being obliged to (i) provide truthful and accurate information about the data requested in the registration form or order fulfillment, and keep them updated, provided that use of the Web; (ii) not engage in illegal activities, illegal or contrary to good faith and public order; (iii) not disseminate content or propaganda of a racist, xenophobic, discriminatory nature based on race, sex, ideology, religion or in any way violates the moral, public order, fundamental rights, public liberties, honor, the privacy or image of third parties and in general the current regulations; (iv) not cause damage to the physical and logical systems of the Web, NATURVIE providers or third parties, or introduce or spread on the network computer viruses or any other physical or logical systems that are likely to cause damage previously mentioned; (v) not use the contents of the Web and the information of the same to send advertising, or send messages with any other commercial purpose, or to collect or store personal data of third parties; (vi) not try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

NATURVIE reserves the right to carry out without prior notice the modifications it deems appropriate in its Web, being able to change, delete or add both the contents and services provided through it and the way in which these are presented or located in your portal

INTELLECTUAL AND INDUSTRIAL PROPERTY

All intellectual and industrial property rights of the Website and its contents, including but not limited to images, sound, audio, video, designs, texts, graphics, logos, icons, color combinations, structure, buttons, as well as software , trade names, trademarks, works, illustrations, photographs or industrial drawings and any other signs susceptible to industrial and commercial use are owned and owned by NATURVIE or third parties who have duly authorized their inclusion on the Website.

The reproduction, distribution and public communication, including the way it is made available, of all or part of the contents of the Web, for commercial purposes, in any medium and by any technical means, without the authorization of NATURVIE.

The user undertakes to respect the rights of intellectual and industrial property owned by NATURVIE. The user may use the Web and its contents for personal and private use. Any other use is prohibited and will require the user to obtain the prior express written authorization of NATURVIE. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Web.

RESPONSIBILITY ARISING FROM THE USE OF THE WEB

NATURVIE is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to avoid it.

From the client’s website it is possible that it is redirected to content from third-party websites. Since the provider can not always control the contents introduced by third parties on their websites, it does not assume any responsibility for such content. In any case, the provider states that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morals or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

NATURVIE is not responsible for the information and content stored, by way of example but not limited to forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the Web. However, NATURVIE is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights. or morality and public order. In the event that the user considers that there is any content on the Website that could be susceptible to this classification, please notify the web administrator immediately.

The Web has been reviewed and tested to work properly. In principle, the correct operation can be guaranteed 24 hours a day, 7 days a week, all year round. However, NATURVIE does not rule out the possibility of certain programming errors, or that occur causes of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the Web.

The introduction of hyperlinks for commercial purposes on web pages other than NATURVIE that allow access to the Web, without the prior consent of NATURVIE is prohibited. NATURVIE is not responsible for the use or content of the web pages of third parties that may link to Naturvie.com.

 ABOUT THE COOKIES

A cookie is a small text file that is stored in your browser when you visit almost any web page. Its utility is that the web is able to remember your visit when back to navigate to that page. Cookies often store information of a technical nature, personal preferences, personalization of content, usage statistics, links to social networks, access to user accounts, etc. The purpose of the cookie is to adapt web content to their profile and needs, without cookies the services offered by any page would be depleted significantly. If you want more information about what are cookies, what to store, how to remove them, disable them, etc., please go to this link.

Cookies used on this website

The Spanish Agency of data protection guidelines proceed to detail the use of cookies, which makes this site to inform you with the highest possible accuracy.

This website uses the following own cookies:

Session cookies, to ensure that users who write comments on the blog are human and not automated applications. In this way combat spam.

This website uses the following third-party cookies:

Google Analytics: Stored cookies to produce statistics on the traffic and volume of visits on this site. By using this web site you are consenting to treatment of information about you by Google. Therefore, the exercise of any rights in this respect should do so by communicating directly with Google.

Social networking: every social network uses its own cookies so you can click on buttons of the type I like or share.

Disabling or deleting cookies

At any time you may exercise your right to disabling or removing cookies from this web site. These actions are performed differently depending on the browser that you are using. Here we leave you a quick guide to the most popular browsers.

Additional notes

Neither this website nor its legal representatives are not responsible for the content or the accuracy of the privacy policies that may have the third party mentioned in this cookies policy.

Web browsers are tools responsible for storing cookies and from this place it should be their right to removing or disabling them. Neither this website nor its legal representatives cannot guarantee correct or incorrect handling of cookies by the above browsers.

In some cases it is necessary to install cookies to help the browser remember your decision of non-acceptance of them.

In the case of Google Analytics cookies, this company stores the cookies on servers located in the United States and is committed to not share it with third parties, except in cases where required for the operation of the system or when the law requires to such an effect. According to Google it does not save your IP address. Google Inc. is a company attached to the agreement of safe harbor, which guarantees that all data transferred will be treated with a level of protection according to European regulations. You can find information detailed here on this link. If you want information about using that Google gives to the cookies we enclose this other link.

For any questions or queries about this policy’s cookies do not hesitate to contact us through the contact section.

 

El objetivo principal de Naturvie al solicitar la subvención es adaptar la marca a las redes sociales y medios para hacer llegar el producto a nuevos nidos de público. Por ello se opta contratar servicios como la difusión de material en redes sociales con personajes influyentes, la creación de catálogos, inversión en campañas publicitarias CPC o la adaptación de nuestra web corporativa a un apartado con ecommerce.

De esta forma, y a través de todas estas medidas, la imagen de marca quedaría actualizada a las nuevas normal del entorno digital.

“CESMA SL ha sido beneficiaria del Fondo Europeo de Desarrollo Regional cuyo objetivo es mejorar el uso y la calidad de las tecnologías de la información y de las comunicaciones y el acceso a las mismas y gracias al que ha desarrollado su imagen en el entorno digital para la mejora de competitividad y productividad de la empresa. 23/11/2017. Para ello ha contado con el apoyo del Programa TICCÁMARAS de la Cámara de Comercio de Badajoz.”


Fondo Europeo de Desarrollo Regional. Una manera de hacer Europa

“Soy conocedor de que esta actuación está cofinanciada con Fondos Europeos y me comprometo a indicarlo así siempre que deba hacer referencia a la misma, frente a terceros o a la propia ciudadanía. Por la importancia que considero tienen este tipo de ayudas para nuestra empresa, es por ello que valoro muy positivamente la contribución del FEDER, principal fondo de la Política de Cohesión europea, por lo que supone de impulso a nuestro trabajo y en consecuencia al crecimiento económico y la creación de empleo de la región en que me ubico y de España en su conjunto.”

Todo ello conforme a lo establecido en el Anexo XII del Reglamento (UE) 1303/2013, en materia de información y comunicación sobre el apoyo procedente del FEDER.

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